Summary: Karyagrah is a subscription software service. Fees are non-refundable once a plan, add-on or credit top-up is activated, except for duplicate or erroneous charges. You can cancel at any time and your access continues until the end of the period you have paid for.

1. What this policy covers

This policy covers payments made to Core Tech Info for Karyagrah: subscription plans (monthly or annual), optional add-on modules, and prepaid AI-credit top-ups. All of these are digital services delivered online and activated on payment. No physical goods are shipped.

2. Subscription plans and add-ons

Because a plan or add-on is activated as soon as payment is received, fees for subscription plans and add-ons are non-refundable once activated. This applies to monthly and annual plans alike.

3. AI-credit top-ups

AI credits are prepaid and are added to your wallet immediately. Top-ups are non-refundable once credited. Unused credit stays in your wallet and can be used for AI assistant replies and voice features.

4. Charges billed by Meta

WhatsApp conversation and template-message charges are billed to your own WhatsApp Business Account directly by Meta, not by Karyagrah. They follow Meta's billing terms and cannot be refunded by us.

5. Cancellation

You can cancel at any time from your dashboard, or by emailing us at support@karyagrah.com.
Cancellation takes effect at the end of your current paid period. You keep full access until then.
No refund is made for the unused part of a paid period.
If auto-renewal is on, it stops from the next billing cycle and you will not be charged again.

6. When we do refund

We will refund the amount in these cases:

You were charged more than once for the same plan, add-on or top-up (duplicate charge).
A charge was made in error, or a payment was debited but your plan or credits were not activated.

Once we have verified the charge, the refund is made to the original payment method (card, UPI or net banking) within 7 working days of you reporting it. Your bank or payment provider may take a few more days to show it in your account.

7. How to request a refund or cancellation

Email support@karyagrah.com from your registered email address. Please include your company or account name, the payment date and amount, and the payment or order ID.

8. Contact us

Core Tech Info (operating Karyagrah)

Registered Address:
Flat no. 62 - 3rd floor, Pocket 25, Sector 24, Rohini, Delhi -110085

Email: support@karyagrah.com

Phone: +91 93106 93650

Refund & Cancellation Policy