Terms & Conditions

• "Company," "we," "us," or "our" refers to Karyagrah, the operator of Karyagrah.
• "Platform" means the Karyagrah software and all associated services.
• "User," "you," or "your" refers to any person or entity accessing or using the Platform.
• "Content" means all data, text, files, images, templates, and messages uploaded or created by Users.
• "Subscription" means a paid or free plan that grants access to the Platform's features.

By registering an account, clicking "I agree," or accessing the Platform, you confirm that:

• You are at least 18 years of age.
• You have the legal authority to enter into this agreement on behalf of yourself or your organization.
• You have read, understood, and agree to be bound by these Terms and our Privacy Policy.

Karyagrah is a business messaging and customer-management platform built on Meta's WhatsApp Business Platform. Depending on your plan and add-ons it provides:

• A shared team inbox for WhatsApp Business messages, plus Instagram and Facebook Messenger inboxes and website chat where those add-ons are enabled.
• A visual chatbot and flow builder, and the Sahayak AI agent, for automated replies and actions.
• Bulk and drip campaign tools for sending WhatsApp template messages.
• Contact management, CRM, chat lists, follow-up reminders and scheduled messages.
• WhatsApp calling (beta), where it is switched on for your number.
• Catalog, orders, payment links and shipping tools, and optional business modules such as appointments, attendance, payroll, inventory, tasks and members.
• Analytics and reporting dashboards, a REST API, webhooks and third-party integrations.
• Multi-number and multi-branch management, and white-label tools for approved partners.

Services are delivered subject to availability and may be updated, modified, or discontinued at our discretion with reasonable notice. Features marked beta or early access are provided as they are, may change or be withdrawn, and may be limited by Meta's approvals.

To use Karyagrah, you must register an account. You agree to:

• Provide accurate, current, and complete registration information.
• Maintain the security of your account password and not share credentials.
• Notify us immediately of any unauthorized access at support@karyagrah.com.
• Be fully responsible for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

You agree to use the Platform only for lawful purposes. You must NOT:

• Send spam, unsolicited messages, or bulk messages to people who have not opted in.
• Violate Meta's WhatsApp Business Policy, Commerce Policy, or the Instagram and Messenger platform policies.
• Send messages containing illegal, harmful, defamatory, obscene, or fraudulent content.
• Impersonate any person or organization, or use the AI agent to mislead people into thinking they are talking to a human when the law or the channel's rules require you to tell them otherwise.
• Call or request call permission from people who have not agreed to be contacted, or keep asking after they have said no.
• Attempt to reverse engineer, decompile, or hack the Platform.
• Use the Platform to conduct phishing attacks or distribute malware.
• Resell, sublicense, or commercialize the Platform without a written agreement with us (for example our white-label partner agreement).
• Use the Platform in a way that violates any applicable local, national, or international law.
• Overload, damage, or impair the Platform's infrastructure.

We reserve the right to immediately suspend accounts found violating this policy without refund.

Karyagrah connects to Meta's platforms. By using our Platform, you additionally agree to comply with:

• WhatsApp Business Policy
• Meta Commerce Policy
• The Meta Platform Terms and the rules for Instagram and Messenger messaging, where you use those channels.

You are solely responsible for the content of messages sent through the Platform and for ensuring your messaging practices comply with Meta's opt-in requirements and messaging guidelines, including the 24-hour reply window, template approval and your number's messaging limits and quality rating. Meta alone decides whether to approve a template, restrict a number or suspend a connection. We are not liable for those decisions, and we do not control Meta's charges, which Meta bills to you directly.

Calls. WhatsApp only lets a business call a person who has allowed it. You must request permission through the Platform and respect the answer. Calling depends on Meta enabling it for your number and country, and is provided in beta. We relay call audio in real time between your team member's browser and WhatsApp; we do not record it. You are responsible for any recording or notice obligations if you record calls by other means.

7.1 Plans and add-ons

Karyagrah offers subscription plans and optional add-ons. Plan features, limits, add-on prices and billing-cycle discounts are shown on our Pricing page and may be updated from time to time. A price change does not affect a billing period you have already paid for.

7.2 Payment and taxes

Payments are processed by our payment partners (currently Razorpay and Cashfree). By providing payment information, you authorize us to charge the applicable fees. Prices are in Indian Rupees (INR) and are exclusive of GST and other applicable taxes unless stated otherwise; the tax is shown at checkout and on your tax invoice. You are responsible for giving accurate billing and GST details.

7.3 Renewal

A subscription renews automatically only if you have switched on autopay for it. Otherwise it ends when the paid period ends and you can renew manually; we send reminders before it ends. You can switch autopay off at any time, and the change applies from the next billing cycle.

7.4 AI credits

The Sahayak AI agent is paid for by an add-on plus a prepaid AI wallet in rupees. Each AI reply, voice note or spoken reply uses credit at the rates shown in your dashboard, and every deduction is recorded in your wallet ledger. If the balance runs out, AI replies pause until you top up. Rates may change with reasonable notice. Top-ups are non-refundable once credited, and unused credit stays in your wallet while your account is active.

7.5 Refunds and cancellation

Refunds and cancellations are governed by our Refund & Cancellation Policy. In short, fees are non-refundable once a billing period has started, except for duplicate or erroneous charges. If you believe you have been charged in error, contact us at support@karyagrah.com.

7.6 Suspension for non-payment

We reserve the right to suspend or terminate your account if payment fails and the outstanding amount is not settled within 7 days of the due date.

The Sahayak AI agent writes replies and takes actions on your behalf using artificial-intelligence models run by third-party providers. By turning it on you agree that:

• AI can be wrong or incomplete. You are responsible for configuring Sahayak, for the knowledge and rules you give it, and for reviewing its conversations. Test it before you rely on it.
• Sahayak does not give legal, medical, financial or other professional advice, and you must not use it to do so.
• You decide which actions Sahayak may take, such as saving leads, booking appointments, sending payment links or reading your own data. You are responsible for what it does inside those limits.
• You will tell your own customers that they are chatting with an AI where the law or the channel requires it.
• To produce a reply, the customer's message, any image or voice note, and the relevant parts of your knowledge base and chat history are sent to our AI providers. We do not use your content to train our own models. See the Privacy Policy for the providers.
• Sahayak's memory is off unless you turn it on. If you do, it keeps what a customer has told it for the number of days you choose (90 by default) so it can help them next time.

9.1 Our Property

The Platform, including all software, design, logos, trademarks, and content created by us, is the exclusive property of Karyagrah and protected by applicable intellectual property laws. You may not copy, reproduce, or distribute any part of the Platform without our written permission.

9.2 Your Content

You retain ownership of all Content you upload or create on the Platform. By using the Platform, you grant us a limited, non-exclusive, royalty-free licence to store and process your Content solely for the purpose of providing the services to you.

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

For the personal data of your own customers, contacts, employees or members that you put into the Platform, you decide why and how it is used and we process it on your behalf, to provide the service. You are responsible for having a lawful basis and any consent that India's Digital Personal Data Protection Act, 2023 and other laws require, for telling people how you use their data, and for answering their requests. We will keep that data secure as described in the Privacy Policy, use it only to provide and protect the service, and tell you without undue delay if we confirm a security incident that affects it.

The Platform works with third-party services, including Meta (WhatsApp, Instagram and Messenger), payment gateways such as Razorpay and Cashfree, AI and voice providers, Google (if you connect Calendar or Sheets), couriers, and integrations you choose to connect. We are not responsible for their availability, accuracy, charges or practices. Your use of them is subject to their own terms and policies, and you authorise us to share with a service you connect the data that the connection needs.

12.1 "As Is" Service

The Platform is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

12.2 Uptime

While we strive for 99.9% uptime, we do not guarantee uninterrupted availability. Scheduled maintenance windows will be announced in advance when possible.

12.3 Limitation of Liability

To the maximum extent permitted by law, Karyagrah shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of or inability to use the Platform, even if we have been advised of the possibility of such damages. Our total liability to you shall not exceed the amount paid by you for the Platform in the 3 months preceding the claim.

You agree to indemnify, defend, and hold harmless Karyagrah and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:

• Your use of the Platform in violation of these Terms.
• Your violation of any third-party rights, including Meta's policies.
• Any content you send or upload through the Platform.

14.1 By You

You may cancel your subscription and delete your account at any time from your account settings. Cancellation takes effect at the end of the current billing period.

14.2 By Us

We may suspend or terminate your account with immediate effect if you breach these Terms, engage in illegal activity, or if required by applicable law. We may also terminate accounts with 30 days' written notice for operational or business reasons.

14.3 Effect of Termination

Upon termination, your access to the Platform will cease. You may request an export of your data within 30 days of termination. After this period, your data may be permanently deleted.

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Delhi, India.

Before initiating legal proceedings, we encourage you to first contact us at support@karyagrah.com to seek an amicable resolution.

We reserve the right to modify these Terms at any time. When we make significant changes, we will notify registered users by email and display a notice on the Platform. The revised Terms will take effect 14 days after notification. Your continued use of the Platform after that period constitutes acceptance of the updated Terms.

If you have any questions about these Terms, please contact: