Your business's own AI agent that talks, and gets things done
Sales, support, orders, bookings and complaints on WhatsApp, your website and Instagram, 24×7. Answers from your own knowledge, follows your rules, and hands over to a person when it matters.
AI runs on tokens included with the plan (add more any time) · no AI account needed
Not a chatbot. A real agent.
Menu bots answer from a script. Sahayak understands the customer's own words, asks the right follow-up, takes action, and knows when to bring in a person.
One agent, every channel
The same persona, knowledge and rules answer on WhatsApp and your website chat, and can be attached to Instagram DMs and Messenger. Wherever a customer starts, they meet the same Sahayak.
15 ready-made roles
Sales, Support, Helpdesk, Teacher, Astrologer, HR, Recruiter, Clinic, Real Estate, Fitness and more. Pick a role, set the tone and length, and start from sensible goals, questions and rules.
Answers from your facts
Add your website, PDF, Word, text and CSV files, or your product catalog, to a Knowledge Base. In strict mode Sahayak answers only from it and says so when it does not know, rather than guessing a price or a policy.
It acts, not just talks
Saves leads to your CRM, registers complaint tickets, books appointments (with the Appointments module), checks order status, sends payment links and reads live data from your own API or database.
Understands photos
A customer sends a product photo or a screenshot. Sahayak looks at it, understands it and asks the right follow-up question.
Listens and speaks
Understands WhatsApp voice notes. On your website it can speak in a natural Indian voice and listen back, hands-free.
Handoff rules that run in code
IF refund THEN hand over to a person. IF the customer is angry THEN hand over. Handoff rules are checked by the system on every message, not left to the AI's mood. Other rules, like a discount limit, are given to the AI as strict instructions.
Hands over cleanly
When a customer asks for a person, gets upset or a handoff rule fires, Sahayak steps back, tells the customer, and the chat lands with your team with the reason. The AI stays silent while your agent is in the conversation.
Connect your own data
Plug in a read-only database or an API for complaint status, AMC validity or service prices, all live. Set up in the Studio with a query, no developer needed.
Meet customers where they already are
Build the agent once. Switch it on for each channel, and your team sees every conversation in the same inbox.
Text, photos and voice notes, with buttons, product cards and payment links.
Website chat
A widget on your own site that can also speak and listen in an Indian voice.
Instagram DMs
Attach the same agent to your Instagram inbox. Comment replies stay rule-based.
Facebook Messenger
Your Page's DMs can use the same agent too.
For your own team
Staff message Sahayak on WhatsApp or in the Karyagrah app to get things done.
Four steps. Zero code.
Describe your business
Name, category, languages, and who takes over escalations. One minute.
Pick a role
Choose from 15 templates. Goals, what to collect, rules and tools come pre-filled.
Add knowledge
Add your website URL, PDF, Word, text or CSV files, or your catalog. Sahayak learns from them straight away.
Test and deploy
Chat with it live in the Studio, then switch it on for WhatsApp and your website.
Name, budget, city, date: asked one at a time in natural conversation, never as a form.
Business rules written as IF → THEN. Handoff rules (refund → human, angry → human) are enforced in code; limits like discount caps are given to the AI as strict instructions.
Built-in actions (lead, ticket, booking, payment, order status) plus your own API or read-only database, set up in the Studio with no developer.
From "do you have this?" to a delivered order
With your catalog and a payment gateway connected, a whole sale can happen inside one conversation.
Cart to order
Shows catalog products with photos, builds the cart, asks for the address and takes COD or online payment. The catalog price always wins over anything the AI says.
Quotations
Prepares a branded PDF quotation from your catalog items and sends it in the chat, ready for the customer to accept.
Order status, cancel, return
Customers ask 'where is my order?' and get the real status. Cancellations and returns are checked against the order, not taken on trust.
Appointments
Books through your Appointments module and reads the details back before confirming. Without that module it can only log a request for your team.
Guardrails you can see and test
An AI that speaks for your business needs limits. These are the ones built in, so you are not relying on the AI behaving well by itself.
Strict mode
Answer only from your Knowledge Base. If the answer is not there, Sahayak says it does not know instead of inventing one.
Checks in code
Prices come from your catalog, stock and minimum order quantity are enforced, negotiation stops at your floor price, and an 'order placed' message is only sent when an order really exists.
Test before you go live
Chat with it in the Studio. Test mode writes nothing: no leads, orders or tickets are created while you experiment.
Spend you can see
Replies, voice notes and AI posts use AI tokens from your wallet. You see the balance and each deduction and get low-balance alerts, so there is never a surprise bill.
Bounded work per message
A limited number of tool steps per message, trimmed tool output and a short, capped history keep each reply fast and its cost predictable.
A person is always one step away
Customers can ask for a person, and your team can take over any chat. Sahayak stays quiet until you hand it back.
Sahayak works for your staff too
Your team can message Sahayak on WhatsApp or in the Karyagrah app instead of opening screens. It only shows what that person is allowed to see, and anything that changes data asks for a YES first, which is checked in code.
Available for the modules you use: attendance, tasks, bookings, inventory, members and payroll.
- Check today's attendance, leave balance and overtime, apply for leave, punch in or out
- See your tasks, start them, add notes and mark them complete; managers can create and assign tasks
- Check stock levels and record a stock movement; managers see what is running low
- Mark class attendance, look up a member and see fee status in schools, academies and gyms
- Managers approve or reject leave and overtime from the chat
It adapts to how your business works
Manufacturers & service companies
Register complaints with a ticket number, check AMC status (free or paid) from your database, share services and rates, book technician visits.
Collects: Serial number, issue, location
Clinics & hospitals
Doctor timings, services, appointment booking and report status. Never a diagnosis.
Collects: Patient, service, preferred slot
Coaching & schools
Courses, fees, batches, demo-class booking and parent queries in Hindi or English.
Collects: Class, subject, goal
Real estate
The right property for their budget and location, site-visit booking, high-value leads routed to your sales head.
Collects: Budget, location, size
E-commerce & retail
Product cards with photos from your catalog, order status, return policy, payment links and COD rules.
Collects: Requirement, size, city
Events, salons & fitness
Understands the requirement, suggests packages, checks availability and books. Pricing can always go through the owner if you prefer.
Collects: Date, guests, service
See how businesses like yours use WhatsApp on our industry pages.
Good to know before you start
- Like any AI, Sahayak can occasionally be wrong. Use strict mode, test it, and read real conversations in the first weeks.
- It does not give medical, legal or financial advice. Those questions go to your team.
- Scanned PDFs (pictures of pages) cannot be read. Export a spreadsheet as CSV before adding it to the Knowledge Base.
- Booking appointments needs the Appointments module. Instagram comment replies are rule-based, not free-form AI.
- Languages depend on the AI model: Hindi, English and Hinglish work well, and many other languages are understood, but check the ones you rely on.
Save your team's time. Never miss a lead.
Instant, 24×7
Every message answered in seconds, so no lead goes cold overnight.
Every enquiry becomes a lead
Name, requirement, city and budget are collected naturally in the chat and saved to your CRM, ready for follow-up.
Pay for what it uses
No AI account to manage. The Sahayak plan comes with AI tokens every month; replies, voice notes and Instagram posts use them, with the balance and every deduction visible to you. Add more tokens whenever you need.
See what it did
The Outcomes dashboard shows conversations, tool use, handoffs, tickets and appointments, so you can see what Sahayak handled and what it passed on.
The monthly add-on covers the Studio, Knowledge Base, tools and channels. The plan includes AI tokens every month, and replies, voice notes and AI posts use them, so you always see the spend and can add more tokens when you need. No OpenAI account needed.
- Agent Studio with 15 roles
- Knowledge Base (website, PDF, Word, text, CSV, catalog)
- Built-in tools: leads, tickets, orders, quotations, bookings, payments
- WhatsApp and website widget, with voice and vision
- Handoff rules, test mode and the Outcomes dashboard
- Sahayak for your own staff
- Help setting it up from our team
Frequently asked questions
Do I need a developer?+
No. Business profile, role, knowledge, rules and tools are all set up with clicks in the Agent Studio. Even database and API connections are configured there with a read-only user and a query.
How does it learn about my company?+
Add your website, PDF, Word, text or CSV files, or use your product catalog to build a Knowledge Base. For live data such as orders, complaints or AMC records, connect an API or a read-only database as a tool.
What if it gives a wrong answer?+
Switch on strict mode so it answers only from your Knowledge Base, and put your must-never-break rules in the handoff rules, which are checked in code. Test in the Studio, then read real conversations. If an answer is wrong, add the correct one to the Knowledge Base.
Which languages are supported?+
It replies in the language the customer writes in. Hindi, English and Hinglish work well, and it understands many other Indian languages depending on the AI model. On the website it can also speak in an Indian voice.
Which channels does it work on?+
WhatsApp and the website chat widget are live. The same agent can be attached to Instagram DMs, and Messenger is in early access. Staff can also message Sahayak on WhatsApp or in the Karyagrah app.
Do I need my own OpenAI account?+
No. AI runs on Karyagrah's account and uses AI tokens from your Karyagrah wallet. The Sahayak plan includes tokens every month; you can add more, see the balance and every deduction, and we alert you before it runs out.
What happens if the wallet runs out?+
You get low-balance and empty-balance alerts first, so top up in time. If the wallet does reach zero, AI replies pause until you top up, and your team can still answer from the inbox.
Can customers talk to a real person?+
Yes. Customers can ask for a person, a handoff rule can fire, or your team can take over from the inbox. While a person is handling the chat, Sahayak stays silent.
Can it take orders and payments?+
Yes. With your catalog it can build a cart, take the address, accept cash on delivery or send a payment link to your own gateway, and share order status. Money goes straight to your account.
Is my data safe?+
Message content is encrypted at rest, access is role-based, and each business's data is kept separate. Sahayak's long-term memory about customers is off unless you turn it on. See our Privacy Policy for the full detail.
How is it priced?+
Sahayak is an add-on to your plan, with a monthly price shown on this page and on the pricing page. The plan includes AI tokens every month; replies, voice notes and AI posts use them, and you can add more whenever you like. You see the balance and every deduction in your account. Our team can help you set it up.
More answers on our FAQ page.
Sahayak is ready for your business
See the glowing orb in the bottom-right corner? That's Sahayak. Say hello and see for yourself.