Everything you need to scale without the clutter
Karyagrah combines shared inboxes, automation, CRM, billing, and white-label controls in one system. This page shows how the pieces fit together.
See the actual workspace your team will use
No generic mockups. Explore real Karyagrah screens and understand exactly how each part helps your team work.
See the whole operation
Know what needs attention before it becomes a problem
Track open chats, team activity, resolutions, contacts, and message volume from one branch-level command centre.
Simple at the surface, structured underneath
The platform has clear jobs at each level: manage conversations, automate workflows, and scale partners.
Operations Hub
Shared inbox, assignments, SLA visibility, and team collaboration in one place.
Automation Flow
Lead capture, routing, follow-up, and handoff steps shown as a simple workflow.
Partner Portal
White-label branding, revenue visibility, and client controls for reseller growth.
Feature detail, but easier to scan
Every capability has a clear job, an operational outcome, and enough detail to evaluate how it fits your team.
Visual Bot Builder
Drag-and-drop chatbot flow editor. Build intelligent auto-replies without writing code.
Supports message, condition, delay, assignment, API call, and template nodes.
Bulk & Drip Campaigns
Send template broadcasts to thousands or run automated drip sequences on schedule.
CSV mapping, rate limiting, queued execution, and campaign progress tracking.
CRM & Contacts
Manage leads and pipeline stages, and never lose a lead — schedule follow-ups on a shared calendar and add tasks with due dates.
Lead pipeline, follow-ups calendar, tasks & reminders, lead scoring, saved views, dedupe, and assignment rules — all in one workspace.
Analytics & Reports
Track delivery rates, agent performance, response times, and campaign success in real time.
Dashboard metrics, branch stats, activity feeds, and audit-safe records.
Branch Number Setup
Keep one active WhatsApp Business number per branch for clean ownership and routing.
Scale numbers by adding branches, with branch-level setup status and token visibility.
AI Agent
An AI agent that chats like a real person — answers questions, reads photos customers send, recommends the right products, and qualifies leads for your team.
Replies in the customer's language, answers from your own knowledge base instead of guessing, and hands off to a human when needed. Usage is paid per reply from a prepaid rupee wallet — you always see the balance and every deduction.
Orders on WhatsApp
Take orders in chat and move them Placed → Confirmed → Packed → Out for delivery → Delivered.
Every step auto-notifies the customer on WhatsApp. Perfect for grocery, D2C and services — no external store required.
Payments in chat
Send a payment link and collect money inside the conversation with PayU, Stripe or any gateway.
Stripe Checkout for international cards, PayU for UPI/cards, or your own custom link — all on your merchant account.
Instagram DMs & comments
Answer Instagram messages and comments from the same inbox, with the same bots and Sahayak agent you use on WhatsApp.
Comment rules reply publicly and send the commenter a private message. Your team can take over any chat, and the 24-hour reply window is shown so nothing fails silently.
Facebook Messenger (early access)
Connect your Facebook Page and answer Messenger chats and post comments the same way as Instagram.
Bots, Sahayak, takeover, chat lists and scheduled replies all work on Messenger. It is in early access while Meta approves the permissions it needs — contact us to join.
Lists, follow-ups & scheduled messages
Sort chats into your own coloured lists, set a follow-up date on any conversation, and schedule a message to go out later.
Filter the inbox by list or by Overdue, Today and This week. Scheduled WhatsApp messages go out as approved templates, so they work even after the 24-hour window closes. Each channel keeps its own lists.
WhatsApp calls (beta)
Take WhatsApp calls and place them from the browser, with no phone needed.
WhatsApp requires the customer to allow calls first. Karyagrah asks them for you with one click and tells you the moment they answer. Switched on per number by our team.
Business modules
Appointments, employees, attendance and shifts, payroll and overtime, inventory, tasks and field work, a staff kiosk, members and students.
Switch on only the modules you need. Each runs inside the same account, so your WhatsApp conversations and your day-to-day operations stay connected.
Developer API & webhooks
Send messages, flows and media from your own software, and get signed events back when customers reply.
REST API with scoped keys for text, template, media, interactive and WhatsApp Flow messages, conversation history, and your flows. Signed webhooks with delivery logs and retries.
Rich media & location
Send PDFs, videos and your shop's map pin, or ask the customer to share their location.
New bot nodes for documents (invoices, menus), videos, sending a location, and requesting one — built for delivery and local businesses.