01
Online fashion and lifestyle sellers
Take the order, confirm the address, collect payment or cash on delivery and keep the buyer updated until the parcel arrives.
Shipment updates inside the chat
WhatsApp Order Tracking: Keep Customers Informed Without Calls
Answer the most common customer question before it is asked. Karyagrah checks your shipments and messages the customer when the status changes, and the AI agent can answer where is my order in the same chat.
Karyagrah Business
Hi, I need help choosing the right solution.
I can help. Tell me your team size and main goal.
We need lead capture, follow-ups and human support.
Lead saved and assigned to the sales team.
Fewer where-is-my-order messages
Customers get the update in the chat they already use, so your team spends less time on status calls and replies.
Updates only when something changes
Live shipments are checked automatically and the buyer is messaged when the status actually changes, not on every check.
Order, payment and returns in one chat
The same conversation covers the cart, address, payment link, shipment and a return request when your store allows returns.
Why order tracking belongs on WhatsApp
After a purchase, the most common question is where the order is. Answering it by phone or by hand takes the team's time, and customers who wait for an answer lose confidence. A status message in the chat where they placed the order answers it without a request.
It also keeps the conversation open for the next purchase, a review request or a return, instead of ending at the courier's tracking page.
How order tracking works in Karyagrah
An order can start in a WhatsApp chat, on your website chat or from the Orders page. The customer chooses cash on delivery or pays online with a payment link from your own Razorpay or Cashfree account. You book the parcel with your own Shiprocket, Delhivery or NimbusPost account and the label and AWB come back to the order.
From then on Karyagrah checks the live shipment automatically and messages the buyer when its status changes. When the AI agent is set to take orders end to end, a customer can also ask where their order is and get the current status in the chat.
Messages that follow WhatsApp's rules
WhatsApp lets a business reply freely only within 24 hours of the customer's last message. Outside that window, updates go as approved message templates, so keep templates simple, accurate and relevant to the order.
Always respect customer consent and opt-outs, and keep a clear route to a person for delivery problems. The guides below explain the 24-hour window and how to sell with catalogues, orders and payment links.
Set it up in four steps
Connect your courier account and set your store rules: cash on delivery, delivery fee or live courier rates, free-delivery threshold and your return window. Add your products to the catalogue, then place one test order and follow it through booking, tracking and delivery.
Order tracking uses the Shipping and Catalog modules. The Pricing page shows which plans include them and which can be added.
Practical workflows
Where teams use this every day
Start with a workflow tied to a clear customer or operational outcome, then expand after the team can measure it.
02
Sellers with many cash-on-delivery orders
Reduce failed deliveries by keeping the customer informed and giving them an easy way to reach you.
03
Wholesale and distributors
Give repeat buyers dispatch and delivery updates in the chat where they already place their orders.
04
Subscription and refill businesses
Confirm each dispatch and answer where is my order without a phone call.
Compare the operating model
From a basic setup to a managed team workflow
AreaBasic app or toolKaryagrah
Shipment updatesA courier link sent by hand, or a phone callA message when the shipment status changes
Where is my order?Customer calls and waits for an agentCustomer asks in the chat and the AI agent answers with the current status
Payment and shippingSeparate tools with copying between themPayment link, courier booking and tracking linked to the same order
ReturnsHandled through scattered messagesReturn requests follow the window and policy you set for the store
Implementation guides
Read the next practical guide
Sell on WhatsApp: catalogue, orders and payment links
Take an order from product question to payment inside the chat.
Read guideThe WhatsApp 24-hour window explained
Know when you can reply freely and when an approved template is required.
Read guideMessage template approval guide
Avoid common category, variable and sample-data mistakes.
Read guideFrequently asked questions
What is WhatsApp order tracking?
WhatsApp order tracking sends a customer updates about their shipment in the WhatsApp chat, and lets them ask for the current status of their order in the same conversation.
Can customers ask where their order is?
Yes. When the AI agent is set to take orders end to end, a customer can ask for the status of their order in the chat and get the current update.
Which couriers does Karyagrah support?
Karyagrah connects to Shiprocket, Delhivery and NimbusPost. You use your own account with each, so your negotiated rates and billing stay with you.
Do I need my own courier account?
Yes. Courier accounts and payment gateway accounts are yours. Karyagrah books parcels, reads their status and creates payment links through them.
Does it send a message on every scan?
No. Live shipments are checked automatically and the customer is messaged only when the status actually changes.
Does it work for cash on delivery orders?
Yes. Store rules let you offer cash on delivery, online payment or both, with an optional handling fee.
Can customers request a return in the chat?
Yes, when you turn on returns for the store. You set the return window and policy, and each status change is sent to the customer.
Do status updates need approved templates?
Within 24 hours of the customer's last message you can reply freely. Outside that window WhatsApp requires an approved message template.
What do I need on my plan?
Order tracking uses the Shipping and Catalog modules. The Pricing page shows which plans include them and which can be added.