01
Answer after-hours enquiries
Let customers get a first answer at night or on a holiday, with the lead saved and an owner assigned for the morning.
An AI agent on your WhatsApp number
WhatsApp AI: An AI Agent That Answers, Acts and Hands Over
Give customers an assistant that understands their own words, answers from your approved information, takes the next step and brings in a person when it matters, on WhatsApp, your website and Instagram.
Karyagrah Business
Hi, I need help choosing the right solution.
I can help. Tell me your team size and main goal.
We need lead capture, follow-ups and human support.
Lead saved and assigned to the sales team.
Answers from your facts
Sahayak replies from the website pages, documents and catalogue you add to its knowledge base. In strict mode it says when it does not know instead of guessing a price or a policy.
Does more than chat
It can save a lead, register a complaint, book an appointment, check an order and send a payment link while the conversation is still open.
A clear hand-off to people
Rules the system checks on every message, such as a refund request or an upset customer, move the chat to your team with the reason attached.
What is WhatsApp AI?
WhatsApp AI means an AI assistant connected to a business WhatsApp number. Instead of making the customer pick from a fixed menu, it reads the message in the customer's own words, works out what is being asked and replies. You will also see it called an AI chatbot, an AI agent or an AI assistant; they describe the same idea at different levels of capability.
A basic AI chatbot only answers questions. An AI agent also acts: it asks the right follow-up question, collects details, updates records and decides when a person should take over. Sahayak, the AI agent in Karyagrah, is built for that second kind of work.
What an AI agent can do on WhatsApp
Typical work is first-line support, product and service questions, lead qualification, appointment booking, order status and payment links. Sahayak understands Hindi, English and Hinglish, reads photos and WhatsApp voice notes, and saves what it learns to the lead or contact record so the team does not have to ask again.
Because it works in the same inbox as your team, every conversation stays in one place. When Sahayak hands a chat over, it steps back, tells the customer, and stays silent while your agent replies.
Keep the AI accurate and under control
An AI agent is only as reliable as the information and rules behind it. Add the pages, documents and price lists that are true today, choose strict mode so it answers only from them, and set hand-off rules for refunds, complaints, discounts and anything sensitive.
Review real conversations in the first weeks. Improve the knowledge where an answer was weak, tighten the rules where a case should have gone to a person, and only then widen what the agent is allowed to do.
AI agent or rule-based bot?
Use fixed flows and buttons when the path is known, such as collecting a booking date or confirming an address. Use the AI agent for open questions that no menu can cover. Karyagrah lets both run together: structured steps stay predictable and the AI answers the rest before handing over.
The guides below explain how to choose between a chatbot and an AI agent, and how to plan the first automation safely.
Built on the official WhatsApp Business Platform
Karyagrah works with Meta's official WhatsApp Cloud API, so the AI agent sits inside the same approved-template, consent and opt-out rules as the rest of your WhatsApp operation. AI replies use tokens from a prepaid wallet that you can top up at any time. Meta's own messaging charges are separate.
Practical workflows
Where teams use this every day
Start with a workflow tied to a clear customer or operational outcome, then expand after the team can measure it.
02
Qualify leads before a call
Ask for the need, location and timeline in a natural conversation, then pass a complete lead to the right salesperson.
03
Book appointments and visits
Offer available slots, confirm the booking and send a reminder, with a person stepping in for anything unusual.
04
Check an order or send a payment link
Look up the status of an order and share a payment link from your own gateway without waiting for an agent.
Compare the operating model
From a basic setup to a managed team workflow
AreaBasic app or toolKaryagrah
UnderstandingMatches a keyword or a menu choiceReads the customer's own words, including Hinglish and voice notes
AnswersFixed replies written in advanceAnswers from your knowledge base, and says when it does not know
ActionsMostly collects a formSaves leads, registers complaints, books appointments, checks orders, sends payment links
Hand-offCustomer must ask for a personRules checked on every message move the chat to your team with the reason
Implementation guides
Read the next practical guide
AI agent vs chatbot: what is the difference
Decide when fixed flows are enough and when an AI agent should answer.
Read guideWhatsApp chatbot for business guide
Plan use cases, hand-off rules and a safe first automation.
Read guideCustomer support guide
Answer faster and better from one shared WhatsApp number.
Read guideFrequently asked questions
What is WhatsApp AI?
WhatsApp AI is an AI assistant connected to a business WhatsApp number. It reads customer messages in their own words and replies, and an AI agent can also take actions such as saving a lead or booking an appointment.
Is an AI agent the same as a chatbot?
No. A rule-based chatbot follows a script. An AI agent understands free-text questions, answers from your knowledge base, takes actions and knows when to hand over to a person.
Can the AI agent reply in Hindi or Hinglish?
Yes. Sahayak understands Hindi, English and Hinglish, and it can read photos and WhatsApp voice notes.
Can the AI make up answers?
In strict mode Sahayak answers only from the knowledge base you provide and says when it does not know. It still depends on accurate knowledge and sensible hand-off rules, so review early conversations.
Can a person take over a conversation?
Yes. A customer can ask for a person, and rules you set can also hand over automatically. The AI stays silent while your agent is in the conversation.
What can the AI agent do besides answer questions?
It can save leads to your CRM, register complaint tickets, book appointments with the Appointments module, check order status and send payment links.
Does it also work on my website and Instagram?
Yes. The same agent can answer on WhatsApp and your website chat, and it can be attached to Instagram messages. Your team sees every conversation in one inbox.
Who pays for AI usage?
AI replies use tokens from a prepaid wallet that you can top up at any time. Meta's WhatsApp messaging charges are billed separately.
Is the AI agent part of every plan?
The AI Agent is an add-on. The Pricing page shows the plans and how to add it.