Connect AI Assistant with Karyagrah
Auto-answer customer questions from your Knowledge Base using your own OpenAI or Claude key — on WhatsApp and your website. It asks a clarifying question when needed and formats replies cleanly.
Setup guide
Connect in 4 clear steps
Build your Knowledge Base
Open Knowledge Base and add FAQs, policies and product details — or click Import to pull them from a PDF/DOCX document or your website automatically.
Connect your AI key
In Integration Hub, open the AI Assistant card, pick OpenAI or Claude, choose a model and paste your API key. It's stored encrypted, and you control the context and token limits so costs stay predictable.
Test the connection
Choose Test — Karyagrah verifies the key against your provider.
Add the AI Answer node
In Bot Builder, drop an AI Answer node where you want smart replies. Turn on ‘Keep answering’ so it can ask a short clarifying question — with tap-to-answer options — and follow up. Optionally hand off to an agent when confidence is low.
Go-live checklist
Ready to configure AI Assistant?
Sign in, select the correct branch and follow the matching portal section.