WhatsApp for diagnostic labs and pathology centres
Handle test enquiries, home-collection bookings and report updates from one organised workspace.
Diagnostic labs get steady questions about test prices, preparation, home collection slots and report timing. When these are answered by hand across several staff, enquiries slip and patients call again to ask the same thing. Karyagrah helps labs organise enquiries, manage bookings and home-collection visits, send relevant reminders, and keep patient conversations in one shared inbox.
Test and package enquiries
Answer questions about tests, preparation instructions, packages and prices from your own approved information.
Booking and slot management
Take bookings for lab visits and home collection, and keep the day's schedule visible to the team.
Home-collection visits
Assign collection visits to staff, with the address and timing in front of them.
Reminders
Send configured reminders before an appointment or collection so fewer visits are missed.
Report updates
Tell patients when a report is ready and share it through the conversation, according to your own process.
Shared inbox for the front desk
Let reception and lab staff handle patient messages together, with notes and assignment, without losing context.
Frequently asked questions
Can patients book home collection on WhatsApp?
Yes. You can take booking requests in chat, record the address and slot, and assign the visit to a staff member.
Can we send reminders before an appointment?
Yes. Reminders are sent as approved message templates, so they can be delivered even if the patient has not messaged recently.
Can an AI agent answer test questions?
It can answer from the information you provide, such as test lists, preparation steps and timings. It does not give medical advice, and passes anything clinical to your staff.
Is patient information kept private?
Message content is encrypted at rest and access is controlled by roles. Please also follow the privacy rules that apply to your own lab.
Can several staff use one WhatsApp number?
Yes. A shared inbox lets your whole team answer from the same number, with assignment and internal notes.