WhatsApp for field and home service businesses
From the first enquiry to a visit, a job done with proof, and payment: one conversation, one record.
Service businesses live on phone calls and scattered messages: a customer asks for a visit, a technician is assigned, the job is done, and the payment is chased later. Details get lost between people. Karyagrah helps you capture the enquiry, schedule the visit, assign the job to a technician, record proof of work, and follow up for payment, all connected to the customer's WhatsApp conversation.
Service enquiries
Capture what is wrong, where, and when the customer is free, with an AI agent or bot asking one detail at a time.
Visit scheduling
Book visit slots, confirm them in chat and send reminders so customers are home when your technician arrives.
Job assignment
Assign each job to a technician with the address and details, and see its status.
Proof of work
Have technicians record the job with photos and location, so there is a clear record of what was done.
Quotes and payment
Share a quote, collect payment with a link and follow up on unpaid jobs.
Customer history
Keep every visit, complaint and payment against the customer, so repeat calls start with context.
Frequently asked questions
Can technicians use it on their phones?
Yes. Field staff can see their assigned jobs and record work with photos and location from a phone.
Can customers book a visit through WhatsApp?
Yes. A bot or the Sahayak AI agent can collect the details and offer available slots, then hand over to your team for anything unusual.
Can we collect payment on the job?
Yes. Send a payment link in the chat, and the job can be marked paid when it is completed.
Does it handle complaints and repeat visits?
Yes. Complaints can be registered with a ticket number and followed up, and every visit stays in the customer's history.
Which modules do I need?
Typically the shared inbox, appointments, and tasks and field work. You switch on only what you need.