WhatsApp for logistics and transport companies
Booking enquiries, job assignment, live status updates and proof of delivery in one workspace.
Logistics runs on updates: where is my shipment, when will it arrive, has it been delivered. Customers ask again and again, and dispatchers answer by hand while also assigning drivers and tracking jobs. Karyagrah helps logistics teams take booking enquiries on WhatsApp, assign each job as a task with a location trail, send automatic status updates, and keep proof of delivery with the customer's conversation.
Booking enquiries
Capture pickup, drop and load details with an AI agent or bot, and share quotes.
Job assignment
Assign each job to a driver or team member with the details and a due time.
Status updates
Send customers updates as a job moves from booked to picked up and delivered.
Location trail and proof
Record location and photos on a job so there is evidence of pickup and delivery.
Customer and dealer support
Answer 'where is my shipment?' questions from a shared inbox, with the job status at hand.
Payments and follow-ups
Send payment links and follow up on pending invoices.
Frequently asked questions
Can customers get delivery updates automatically?
Yes. Status updates can be sent as approved templates when a job changes stage.
Can drivers record proof of delivery?
Yes. Jobs can be recorded with photos and location from a phone.
Does it do live GPS tracking?
It records a location trail against a job as staff update it. For continuous live tracking of vehicles you would connect your own tracking system through the API.
Can we integrate our own software?
Yes. The REST API and webhooks let your system send updates and receive customer replies.
Can an AI agent answer shipment questions?
It can answer from the job data you connect and hands over to a dispatcher when needed.