WhatsApp for ecommerce brands and online stores
Product enquiries, customer follow-ups, order communication, and post-purchase support — handled on the app your customers already use.
Customers often leave without buying because a product question went unanswered, a follow-up was missed, or getting help took too long. WhatsApp is different: it gets opened. Karyagrah lets your team handle product enquiries, automate customer follow-ups, assist with order-related conversations, and continue post-purchase communication — from one shared inbox the whole team can see.
Product Enquiries
Answer customer questions about products, pricing, availability, variants, and specifications.
Customer Follow-ups
Automatically follow up with interested customers so potential sales opportunities are not missed.
Order Communication
Manage order-related questions and keep customer communication organized throughout the order process.
Post-Purchase Follow-up
Stay connected after a purchase through feedback requests and relevant follow-up communication.
Shared Ecommerce Inbox
Manage customer conversations in one shared inbox so your entire team can work together without losing context.
Customer Records in CRM
Access customer details and previous conversation history before responding, giving your team better context for every interaction.
Frequently asked questions
Can Karyagrah handle product enquiries on WhatsApp?
Yes. Karyagrah helps your team manage product-related enquiries from a shared workspace and respond to customers with better context.
Can we automate customer follow-ups?
Yes. Karyagrah allows you to automate follow-up workflows so interested customers are not missed and your team does not have to manually track every follow-up.
Can multiple team members manage customer conversations?
Yes. Your team can manage conversations through a shared inbox, making collaboration easier while maintaining complete conversation context.
Can we see a customer's previous conversations?
Yes. Customer details and previous conversation history can be available in one place, helping your team understand the customer before responding.
Can Karyagrah help with post-purchase communication?
Yes. You can use Karyagrah for order-related communication, customer support, feedback, and relevant post-purchase follow-ups.