WhatsApp for retail and online stores
Promote offers, share catalogues, and drive repeat purchases — in the chat your customers already read.
Marketing emails go unopened and SMS gets ignored. WhatsApp gets read within minutes. Karyagrah helps stores share catalogues, recover abandoned carts, send order updates, and answer product questions — with every conversation tracked against the customer.
Catalogue sharing
Send product images, prices, and links directly in chat.
Order updates
Confirm orders and share dispatch and delivery status automatically.
Offer campaigns
Announce sales and new arrivals to customers who opted in.
Abandoned cart recovery
Follow up when a customer leaves without checking out.
Customer support
Handle returns, sizes, and product questions from a shared inbox.
Repeat purchase reminders
Nudge customers when it is time to reorder.
Frequently asked questions
Can we send promotional messages to our customer list?
Yes, to customers who have opted in, using WhatsApp-approved templates. Meta charges per conversation and your plan sets the campaign limits.
Can order updates be sent automatically?
Yes. Order events can trigger template messages through the API or an automation flow.
Do we need a separate number for support and marketing?
No. One number handles both, with conversations organised by tags and assigned to the right team.